Frequently Asked Questions

How do I personalize my order?

Personalization options are available directly on each product page. Enter the requested name, colors, number, wording, or other details before adding the item to your cart. Please double-check all information before submitting your order.

Can I request different colors?

Absolutely! Many of our products can be customized using your preferred colors. Available color options will be shown on the product page. Please keep in mind that colors may appear slightly different in person due to screen settings, lighting, and material variations.

Can I request a design I don't see on the website?

We love bringing creative ideas to life! If you have something special in mind that isn't currently offered, contact us with your idea. Custom requests are accepted based on design feasibility and availability and may require an additional design fee.

Will I receive a proof before my order is made?

Design proofs are only provided when stated in the product listing or when necessary for a custom design. If a proof is provided, production will not begin until the design has been approved.

Can I make changes after placing my order?

Contact us as soon as possible if you need to make a change. If production has not started, we will do our best to accommodate your request. Once production begins, changes cannot be guaranteed.

How long does it take to make my order?

Because many of our products are made to order, processing times vary by product and order volume. The current estimated processing time will be listed on the product page. Processing time does not include shipping time.

How will I know when my order ships?

Once your order ships, you will receive a shipping confirmation with tracking information at the email address provided during checkout.

Do you offer local pickup?

Yes! When local pickup is available, you can select it during checkout. You will receive a notification when your order is ready. Please wait for your pickup confirmation before arriving.

Do you accept returns or exchanges?

Because personalized and custom products are created specifically for you, they are final sale and cannot be returned or exchanged. Please review all personalization carefully before submitting your order.

What if my order arrives damaged or incorrect?

We want you to love your order! If your product arrives damaged, defective, or we made an error with your personalization, please contact us within 2 days of delivery. Include your order number and clear photos of the item and packaging so we can help make it right.

What if I entered my personalization incorrectly?

Orders are created using the information submitted at checkout. Unfortunately, we cannot provide a complimentary replacement for spelling, color, number, or other personalization errors submitted by the customer. Please review your selections carefully before placing your order.

Are your 3D-printed products supposed to have small lines or variations?

Yes! Because of the nature of 3D printing, you may notice subtle layer lines, seams, texture, or small variations between pieces. These are normal characteristics of the 3D-printing process and make each piece uniquely yours.

Are your products safe for children?

Some of our products contain small parts, magnets, hardware, or decorative pieces and are not intended to be used as toys unless specifically stated. Adult supervision is recommended, and products containing small parts or magnets should be kept away from babies and young children.

Do you offer bulk or team orders?

Yes! We welcome bulk orders for teams, schools, organizations, parties, events, and other special occasions. Contact us before ordering so we can discuss quantities, customization, pricing, and turnaround time.

Can you match my school or team colors?

We can get as close as possible using the colors and materials we currently offer. Exact color matching cannot be guaranteed. If you're unsure which colors to choose, feel free to contact us before ordering.

Do you offer rush orders?

Rush availability depends on our current production schedule and the product being ordered. Contact us before placing your order to see if we can accommodate your deadline. Additional rush fees may apply.

Can I send you an inspiration photo?

Yes! Inspiration photos can help us understand the look you're going for. However, we will not directly copy another creator's original work or reproduce copyrighted or trademarked designs that we do not have permission to use.

How do I care for my products?

Care instructions vary depending on the product and materials used. In general, keep 3D-printed and handmade items away from excessive heat, prolonged direct sunlight, and harsh chemicals. Product-specific care instructions will be provided when necessary.

How can I contact you about my order?

Use the contact form on our website and include your order number whenever possible. This helps us locate your order and assist you more quickly.

Do you offer discounts or promotions?

From time to time! Follow us on social media and join our email list to be the first to hear about new releases, special offers, seasonal collections, and promotions.